excellent hotel with amazing staff who genuinely care for guests during their stay!

Incredibly attentive staff, spacious clean room.

I had a wonderful time relaxing by the beautiful rooftop infinity pool and enjoyed the spaciousness of my deluxe room with an amazing city view. The spa provided a really nice chance to unwind after a long day, and the breakfast spread had so many tasty options to choose from. One little downside was that the restaurant service could have been more attentive, but it didn’t take away from my overall great experience. 😊

great value for a short stay

The staff provided exceptional service and were always ready to help. The spacious room offered a stunning city view that enhanced our stay. I enjoyed the modern amenities, especially the comfortable bedding that ensured a good night's sleep.

We found the parking situation to be a bit inconvenient.

my stay was fantastic! the room was spacious and the large shower felt incredible after long days exploring. the rooftop pool had stunning views of the lagoon, which made our romantic trip even better. this hotel has truly exceeded my expectations compared to my previous stay in cancun.

i had a great time at four points. the modern hotel was clean, with beautiful beds and a spacious shower. i loved the rooftop infinity pool—it has an amazing view of the lagoon! the gym was superb too, and the staff were incredibly attentive.

do recommend

I stayed for one night as a solo traveler before my flight to Europe. The room was spacious, featuring a huge comfortable bed and a balcony that made my stay enjoyable. The staff were attentive and provided excellent service, ensuring I felt welcome throughout my visit. However, there was no coffee available in the lobby, which was a bit inconvenient, and the nail spa in the building was overpriced with slow service. Overall, it was a comfortable stay that met my needs for transit.

Modern hotel, great rooftop pool, but internet connectivity was a bit slow.

My stay was super enjoyable mainly because of the incredibly friendly staff who made me feel at home. The comfy room was a plus too! Just wish they had coffee in the lobby. ☕

The room was spacious, but we experienced loud hammering noises during our stay.

I enjoyed my recent stay in a spacious traditional guest room with a king city view. The bed was very comfortable, and the powerful shower was a highlight. The staff were friendly and attentive throughout. The rooftop pool offered a fantastic view. Breakfast had great variety.

The hotel had a modern feel, with wheelchair accessibility and a lovely clean environment. The staff were incredibly attentive, making sure I felt comfortable during my stay. I particularly appreciated the spacious room with a walk-in shower.

More pool chairs for comfort would be ideal.

The Four Points offered a comfortable stay with spacious accommodations and a well-maintained rooftop pool. The staff demonstrated commendable hospitality, especially during breakfast where a variety of options were available. I appreciated the timely support for my business needs and the proximity to key locations made commuting hassle-free.

Limited dining options around the hotel.